Categories
Diversity, Equity, Inclusion, & Belonging

How to combat signs of ableism in the workplace

Having had some form of invisible illness most of my working life—most of my life, actually—I’ve seen a lot of signs of ableism in the workplace.

Sometimes this comes from people who mean well but have no experience with a particular health condition. Other times it’s based on the assumption that someone would fake or exxagerate health issues to get out of work.

I don’t deny that there are people out there who might do that. However, most of the people I know with significant long-term health conditions play them down.

They may not even disclose their health issues to their employer because they’re worried about being discriminated against.

And, since the most common form of discrimination claim in the US in 2020 was disability discrimination, this is a legitimate concern.

So how can you avoid ableism and disability discrimination? Here are some tips from someone with personal experience with signs of ableism in the workplace:

Don’t offer unsolicited advice

“Have you tried lavender to help you sleep? What about going to bed earlier? There’s this really great supplement that—”

My whole life, on and off, I’ve struggled with insomnia. And, as much as I love lavender, it hasn’t helped.

But far too many colleagues have suggested it as a panacea to my brain that won’t quiet down.

Or suggested I can magically go to bed earlier and I’ll be able to adjust my sleeping pattern quicker than I can say “F1” (my favorite sport).

Unsolicited advice like this is unbelievably frustrating. It may be well-intentioned, but that doesn’t change how it feels to receive it.

It doesn’t take into account someone’s individual needs or what they might’ve already tried. People often volunteer it without listening to that person’s frustrations, or history, first. 

If an employee has a diagnosis for a long-term illness, there’s a high chance they’ve already tried a lot of the basic solutions that you can find on Google…many of which don’t even have any scientific basis to them. (Take it from someone who reads the studies about them for fun.)

Listen to employees’ concerns—don’t assume what they need

Every employee with a disability will have different needs.

Many people with disabilities have a “cocktail of conditions” (thanks to my support worker for that term), too.

For example, I have fibromyalgia and ME/CFS. These conditions can be connected to ADHD. They can also weaken muscles and make it harder to exercise, further exacerbating my chronic pain. And all three come with sides of insomnia.

So what I need because of my chronic pain/ADHD combo is different from what someone with only chronic pain or only ADHD might need.

Many conditions can have dozens, if not hundreds, of symptoms. So it’s impossible to take a one-size-fits all approach. Health issues will show themselves in different ways depending on the person.

And that’s why it’s so important to listen to an employee’s needs in order to address signs of ableism at work.

Help employees adapt their work environment

Lots of different things can make employees’ working lives better or worse.

In addition to asking employees what they need, have a list of things you can offer.

Options that the UK’s Access to Work scheme, which helps get people with disabilities into work, provide include:

  • Noise-cancelling headphones
  • Touchscreen tablets or e-ink tablets
  • An ergonomic keyboard or mouse
  • A virtual assistant
  • A better desk chair

Be mindful of energy drains

Full-time work, especially when it’s in an office, can be incredibly draining.

There’s constant stimuli in the office from people talking, flashing computer screens, colleagues’ deodorants, air fresheners, fluorescent lights, and more.

We may not consciously realize it (although I think more people do since the pandemic), but all these things assail our senses and drain us faster than if we’re working in our own spaces.

Not only that, but things like having to be in the office at a certain time can be hard for someone with a disability. Health conditions are often worse in the morning after the body has been in the same position all night.

This means an employee with a disability may be more productive if they can start or finish later, if they can work from home, or if they can work for fewer hours.

Sending an employee feedback survey helps to gauge employees’ wants and needs. That way, you can improve employee wellbeing and thereby productivity and engagement.

And, with Workrowd, you can automate survey sending, meaning you get all the answers in an easy-to-read dashboard with no effort on your end.

Embrace pacing

Pacing is the art of, well, pacing your energy levels. When I received my diagnosis, the doctor described pacing as doing slightly less on the good days and slightly more on the bad days. That way, in theory, my energy would balance out.

In the workplace, this could look like offering more breaks for employees rather than one long lunchbreak.

It’s not natural for us to be superglued to a desk chair for eight hours a day.

Even with a lunchbreak in between that’s far too long for us to sit down for.

A lot of chronic pain improves with moving more often. This is especially true for chronic back pain, which is one of the biggest reasons for workplace sickness.

So if you’re worried about absenteeism alongside signs of ableism in the workplace, enabling employees to move more often is one of the simplest solutions.

Allow employees to connect

Having any sort of long-term health condition can be isolating. A lot of people don’t get it (that’s where the unsolicited advice often comes from—people’s desire to “fix” us).

Enabling employees to connect with others who face similar struggles makes a huge difference. It means they feel less alone and there are people within the organization who can provide empathy and compassion when they’re having a bad day.

Sometimes, when someone talks about their illness, they’re not looking for a solution. They just need to externalize their feelings so that they don’t take over. The solution to that is listening.

That’s why employee groups can be such a powerful tool for connecting employees.

Workrowd can help you manage your employee groups and get more out of them—and therefore your employees.

Conclusion 

Signs of ableism in the workplace can creep in in unexpected ways, especially if someone doesn’t have experience with disabilities, directly or indirectly.

It’s therefore important that team members, but especially managers and HR pros, are educated in the best ways to support people with disabilities.

This allows employees with disabilities to stay in the workplace, not face discrimination, and feel a sense of purpose—something that’s good for their mental wellbeing.

Businesses also get to be truly diverse instead of preaching diversity but not living it.

Are you looking for ways to address signs of ableism in the workplace? Workrowd has the tools you need. From standing up and managing employee groups, to collecting and visualizing employee feedback, we’re your one-stop shop.

If you’d like to learn how Workrowd can help you automate tasks and build a more inclusive workplace, visit us online or send us a note at hello@workrowd.com.

Categories
Company Culture

7 all-hands meeting ideas for a more connected culture

Many businesses, both big and small, use all-hands meetings to get everyone together. So it’s always good to have some all-hands meeting ideas on hand to ensure you’re making the most of yours.

All-hands enable organizations to share company updates, industry news, and future plans. For some businesses, these meetings are a regular occurrence, happening monthly or quarterly. For others, they’re yearly or intermittent depending on what’s happening.

Regardless of how often you hold your all-hands, they offer an opportunity to improve employee engagement and create a sense of belonging. 

When employees are truly happy and feel like they belong in the workplace, they work harder and stay for longer. All-hands are just one way that you can make people feel like an important part of the team, no matter what their role is.

So, let’s take a look at some all-hands meeting ideas to create a more connected culture:

Change up the speakers

Hearing the same C-Suite executives talk every time can get repetitive for employees. Especially if you hold monthly all-hands meetings.

So why not give employees a chance instead?

Rather than the head of each department giving updates each month, rotate which employee shares a team’s updates. This gives them the chance to build their public speaking and leadership skills. It also shows you’re invested in their professional development—something which is increasingly important to employees.

Not to mention public speaking skills increase people’s confidence and can help them more easily articulate their thoughts.

Hold it at different times and locations

While holding a company-wide meeting at the same time may sound like a good idea so people know when to expect it, if every meeting is at 9am on the first Monday of the month, it excludes the same people. Meaning those team members feel less connected to the business and may not get the opportunity to ask their questions. 

So if you held the meeting in the morning last time, consider doing it in the afternoon the next. 

If you meet in person but have a distributed team, change which location you hold it at. Consider making it available online as well. That way it’s easier for people to attend whether they work in that office or not. It’s one of the easier all-hands meeting ideas that can offer a big payoff.

Make it accessible

If it’s a short update, or you have a global team, can you do the update online? Or take a hybrid approach?

This ensures people with disabilities don’t have to worry about travel arrangements, parents don’t have to pay for expensive care, and it’s not eating into employees’ time with their loved ones.

You could record the all-hands (whether it’s in-person or not), then create a replay for people who can’t watch live. This makes it accessible to everyone regardless of their time zone or working schedule.

If you decide to host it in-person or hybrid, make sure you choose an accessible venue. 

It should have a working elevator, a plan in place for wheelchair users if there’s a fire, working toilets, parking and/or public transit links, and somewhere employees can get food and drink.

This ensures your employees can be at their best for the meeting.

To make things even more accessible, you can use Workrowd to centralize materials you want to share before or after the meeting. Any meeting information also becomes archived and easy to find, so everyone can quickly refer to it when needed.

Make it interactive

The more you involve employees, the less likely they are to tune out. 

Sorry, but all-hands can be boring and repetitive. They may be interesting to managers , but you want employees to get value from them, too. This only happens if they feel valued and bought into the company mission.

So make sure to give employees the chance to ask questions about what’s happening in your business/industry. You could allow them to put executives on the spot, or give them the option to submit questions in advance.

Using Workrowd, you can make sessions more interactive, giving employees the chance to discuss the meeting before, during, and after on the meeting’s page.

Be open and honest with your employees and they’re more likely to reward you with their loyalty. Introducing more interactivity is one of the all-hands meeting ideas every organization should consider.

Send a reminder

With everything going on at work, it can be easy for employees to forget that an all-hands is even happening.

Sending a reminder can help keep it top of mind. This then means people are less likely to leave organizing travel, accommodation, or childcare to the last minute.

You can also use Workrowd to schedule and collect meeting RSVPs so you know who’s coming. Your team will then get automatic reminders as well. It puts some of the all-hands meeting ideas on autopilot, so you can focus on creating an even better experience.

Offer optional socializing and networking

While I disagree with mandatory workplace socializing, there is a place for optional socializing. 

Whether this is going out for a meal, an activity, or a book club, giving employees the chance to hang out with their colleagues face-to-face and do something that isn’t work-related can help with collaboration and allow them to let off some steam.

Get feedback

If you want everyone in your company to pay attention to, and get the most from, an all-hands, you need to know how they feel about it. 

Regularly soliciting feedback on the meetings’ format and usefulness ensures you can see what’s working and can act to continuously improve it.

To make your life even easier, Workrowd can automatically follow up with employees after your all-hands. You can collect employees’ feedback, then see the results in your automated analytics dashboard. 

That way, you’ll know exactly what employees love—and aren’t so keen on—within your current format. It then makes it easy to improve on your all-hands meeting ideas for next time.

Conclusion

To get the most from company-wide meetings, you have to meet employees halfway. 

All-hands aren’t just about you sharing company updates. They’re about finding out what your employees want and need from you going forward. 

You can do that via a Q&A, or send a survey after the all-hands to find out what they think. 

Changing up how and when you host all-hands meetings ensures they’re accessible to more people regardless of their location or circumstances.

Ready to take things to the next level with some of these all-hands meeting ideas? Workrowd’s all-in-one suite of tools can help.

Using our one-stop platform, you can easily keep everyone in the loop, encourage better discussions, and collect feedback on how your all-hands meeting ideas are working out.

Does this sound useful for your organization? If so, visit us online to learn more and see how Workrowd can help you build a more connected culture. Or, just send us a quick note at hello@workrowd.com to set up some time to chat.

Categories
Employee Retention

5 exit interview questions you should definitely ask in 2024

Around three quarters of businesses conduct exit interviews when employees leave. So businesses see the benefit of them, but are they asking the right exit interview questions?

In a study of over 17,000 exit interviews, 63% of ex-employees rated their former employer as excellent or very good. And 66% rated their former supervisor the same.

It seems fewer people will talk about the negatives and why employees leave, though. Just 7.6% of companies share the most common reasons employees quit. 

Without sharing these statistics, it’s impossible to learn from what could be a common problem. Employees get no backup and businesses with bad practices and cultures never learn.

So how do you get the most out of an exit interview? And what are the best exit interview questions to ask?

How to make employees feel comfortable in an exit interview

I’ve spoken to friends before who dislike exit interviews and don’t bother with them because they’re concerned about burning bridges. Particularly in industries like tech, where it can feel like everyone knows everyone else.

So it’s important to make employees feel comfortable answering exit interview questions. This is especially true when some answers could be sensitive. For instance, if they felt excluded by their team or didn’t get along with their manager.

Explain the benefits of exit interviews

Your employee is already leaving. So why would they care about your exit interview questions?

An exit interview can be part of their legacy at the company, helping improve the company culture, supporting their colleagues, and improving work-life for the person who replaces them. 

So while there are no direct benefits of an exit interview to an employee, they get the warm fuzzies that come from helping people they’ve spent several months or years working with.

One of my legacies at an old job was getting a manager their own office so that they could work in a quieter environment.

Keep it anonymous or only include HR

Allowing employees the chance to answer exit interview questions anonymously may help them feel more comfortable. That way, they can answer challenging questions and reduce any concerns they might have about burning bridges.

Alternatively, if you want to do the interview in person, keep direct supervisors out of it. 

Unless employees get on really well with their supervisors, they’re less likely to be honest about why they’re leaving. 

If it’s just HR or even an external consultant, employees can share their feedback without worrying about a bad reference or no reference from their line manager.

You could even ask employees whom they’d prefer to have ask the exit interview questions.

Exit interview questions to ask in 2024

So, what exit interview questions should you ask?

Why are you leaving?

This is obvious, but it’s one of the most important exit interview questions to include because it can tell you a lot. It helps you spot patterns in everything from leadership style to employee pay.

For example, if several people from the same team leave within a short time frame, is there something going on within that team that warrants an investigation so that you don’t lose more team members?

Or if a lot of employees leave for a pay raise, are you paying below the market rate? Is there budget to change this and retain more employees?

Hiring and training new employees is expensive, after all. You might save money by giving existing employees a raise instead.

Is there anything we could have done to retain you?

There are many reasons employees choose to leave their roles. Asking exit interview questions such as whether there’s something you could’ve done differently to get them to stay is another way to help you look for patterns.

An employee might be more willing to put up with a high workload if they’re paid more, feel valued, or are offered more training, for example.

Or, on the flip side, their workload might not be mentally stimulating enough, and they might be stressed at work because they’re bored.

What do you think of your manager?

For employees to be honest about this one, they have to trust you.

As I mentioned before, some may not want to risk burning bridges in case they come back one day, or work in a close-knit industry. So they may gloss over the answer or insist that everything is fine.

But for managers and companies to truly improve and get the best out of their employees, they need feedback.

If they’re not sure how to explain, you could ask follow-up exit interview questions like:

  • Did you feel like your manager supported you?
  • What was your manager’s feedback style like?

How did you get along with your team?

We spend more time with our colleagues during the week than our loved ones, so it’s important that we get along with them. Or at least treat each other with mutual respect, even if we don’t see eye-to-eye.

Asking employees exit interview questions about how they really felt about the rest of their team allows them to mention any colleagues they thought were particularly helpful or hindering when it came to them doing their roles.

How can we improve the company culture?

A company’s culture can make a difference to how inclusive it is, how employees feel doing their daily activities, if new hires decide to stay, and how long people stay for.

No business has a perfect company culture.

And it’s important to remember that a positive company culture requires active work. 

If you’re not working on your company culture, it can become outdated or forgotten, leading to employees also feeling forgotten. 

And since they’re the key to business success, tapping into what they need is vital.

Conclusion

Conducting exit interviews can tell you a lot about your company culture, employees’ workloads, and how your business compares to the rest of your industry.

To get the most out of them, you need to make sure you ask the right exit interview questions. These will give you quantifiable answers that you can analyze and learn from, highlighting things that are detrimental to your business and its long-term health.

Want better data even before an employee leaves? Workrowd can help. Our all-in-one tool suite ensures you always have your finger on the pulse of what’s improving your employee experience, and what could use a bit more work.

Sound interesting? Visit us online to learn more, or send us a note at hello@workrowd.com to schedule time to discuss.

Categories
Employee Engagement

4 ways to maximize the benefits of mentoring in the workplace

At an organizational level, the benefits of mentoring in the workplace are no secret. 84% of Fortune 500 companies have mentoring programs, and 100% of Fortune 50 companies have them.

At the individual level though, it’s a different story. While 97% of people who have a mentor find it valuable, only 37% of professionals actually have one.

And 63% of women have never had a formal mentor.

It’s a reciprocal cycle, though—89% of those who’ve had a mentor will go on to become one.

Mentorship also ranked as the #1 focus for L&D programs in 2023. So if your company doesn’t have a mentorship program yet, it might be time to create one.

Here are our tips to maximize the benefits of mentoring in the workplace:

Match people with mentors from a different demographic

Many people gravitate towards someone like them when they want a mentor. But being mentored by someone from a different demographic can help them develop skills they hadn’t considered. And, for team members from underrepresented backgrounds, it could provide a further boost up the career ladder.

For example, when men have female mentors, it improves their “feminine” traits such as empathy. These often-dismissed capabilities actually create better leaders. Yet, people frequently underestimate them—and therefore don’t encourage or nurture them—in the workplace.

Employees are more satisfied with leaders who possess these traits. What’s more, countries that embrace female leadership have higher GDPs and even experienced fewer deaths during the Covid pandemic.

Team members from underrepresented backgrounds who receive mentorship, meanwhile, gain introductions to industry connections that can open more doors for them to grow their careers.

While employees may initially feel more comfortable as the mentee of someone from the same demographic as them, they won’t get as much from it.

If matched with someone different from them, they can learn not just new skills for the workplace, but reduce their unconscious bias and develop abilities that may be less common for their demographic.

Matching employees with mentors who are equipped to actually help them grow is a key way to reap the full benefits of mentoring in the workplace.

Tailor the program to employees’ needs

Having a mentoring program is one thing. But if your mentors have never mentored anyone before, or even been on the receiving end of mentorship, they may not know how to ensure their mentee gets the most from the experience. So they end up going through the motions instead of offering employees the support they actually need.

Creating a flexible program outline ensures mentoring delivers on its promises for mentees.

For example, if the mentee’s goal is to get a promotion, the mentor can help them identify the skills they need to learn to put them in the most competitive position to achieve that goal.

They can then break the list down further to look at what activities or experiences will help the mentee gain those skills to use in the future.

If your program structure is too rigid it won’t be able to adapt to accommodate the unique skills required for each role.

But if it’s a flexible outline, the mentor and mentee (maybe with a little help from HR) can create a plan that provides mentees with everything they need to succeed.

Create groups for mentors and mentees

Employee groups are incredibly powerful. Creating specific groups for mentors and mentees to ask questions and network can help boost the benefits of mentoring in the workplace even further.

Your team can use groups to share ideas and resources, as well as troubleshoot if something isn’t working. This means nobody has to solve a problem alone. It increases their sense of belonging in the workplace and shortens how long it takes to find a solution.

Ask for feedback

Asking employees for feedback on your mentoring program ensures that everyone gets the most out of it. 

If you don’t have a mentorship program yet, or you want to overhaul it, consider asking employees what they want from it. 

You could ask questions like:

·      What skills would you like to learn?

·      Who do you think would be a good mentor?

·      Would you be interested in mentoring a colleague?

Further down the line, check in with employees to find out how things are going. 

That way, you can double down on what’s working and find ways to solve what isn’t—or cut those parts out.

You could ask mentees:

·      What have you learned from your mentor so far?

·      What benefits have you experienced from being a mentee?

·      On a scale of 1-10, how beneficial have you found being a mentee?

And ask mentors:

·      What have you learned from being a mentor?

·      What benefits have you experienced from mentoring?

At the end of the program, you could ask:

·      Has the mentorship program helped you achieve your goal(s)?

·      What’s the most valuable thing you learned?

·      On a scale of 1-10, how would you rate your mentor?

Combining closed questions and open-ended questions will get you the best results. You can analyze the results of closed questions to get quantitative data, while the details from open questions will give you further insights to help you improve the program.

The answers to open-ended questions may also give you new ways to advertise the program to existing employees, or showcase it in job descriptions. Ensuring strong participation is obviously another big part of maximizing the benefits of mentoring in the workplace.

Conclusion

A mentoring program can create new opportunities for mentors and mentees. It’s not just about networking or learning new skills; it opens people up to new ways of thinking and experiencing the world.

When you involve mentors and mentees in the creation of the program, it ensures that employees will want to be a part of it and can talk up the benefits of mentoring in the workplace to their friends and colleagues.

This helps the program to grow and means you have better trained, happier employees. Who are also more likely to stick around for longer because they feel supported by their employer.

Are you ready to tap into the benefits of mentoring in the workplace for your organization? If so, Workrowd has your back.

Our all-in-one tool suite makes it easy to connect employees for matching, set up and manage employee groups, and automatically survey employees about their experiences. Plus, with real-time analytics dashboards, you can visualize your progress at a glance.

Want to learn more? Visit us online or reach out directly to hello@workrowd.com.

Categories
Diversity, Equity, Inclusion, & Belonging

8 ways your team is being held back by unconscious bias at work

Unconscious bias at work continues to be a major problem for both employees and employers. 83% of employees who’ve experienced, or witnessed, bias(es) at work feel that they were subtle and indirect, or microaggressions.

This means that the person responsible may not know that what they were doing was even a form of unconscious bias.

But it’s still their responsibility to grow their awareness and fix it. Especially when almost two-thirds of employees believe their workplace is biased.

Bias can come in many forms, including:

  • Gender
  • Race
  • Religion
  • Sexuality
  • Age
  • Weight
  • Height 
  • Disability

Making assumptions about people based on any of these characteristics is a form of bias.

For example, assuming that someone over the age of fifty is less computer literate than a twenty-year-old.

This has a financial impact, too. The estimated cost of workplace bias is $64 billion per year. This is based on the cost of replacing more than 2 million US workers who leave due to unfairness and discrimination. 

It doesn’t factor in the legal costs involved when companies need to defend themselves. Or when they’re fined because of unlawful behavior.

So, reducing unconscious bias at work could save—and make—your company a lot of money.

How do you know if it’s a problem in your organization, though? Here are 8 examples of unconscious bias at work you may not have considered.

Thinking there’s no unconscious bias in your workplace

No one is perfect. And it’s far better to admit that, and accept that everyone is a work in progress, than to try to block it out. 

You can do all the training you like, but you still may fall prey to unconscious bias at work. Eradicating it requires active, conscious work. Especially when someone is new to noticing it. 

Eventually the good behaviors become habit, but that takes time. Just the same as learning those good habits did in the first place.

Interrupting colleagues in meetings

Did you know women are more likely to be interrupted in a meeting than men?

Next time you’re in a meeting, track how often each person, or demographic is interrupted. The results may surprise you.

The Woman Interrupted app detects how often men interrupt women during a meeting.

Its data discovered that in the US, men speak over women 1.43 times per minute. PER MINUTE.

In the UK, this goes up to 1.67 times per minute. In Malaysia it’s 6.66 times, it’s 7.22 times in Nigeria, and in Pakistan it’s 8.28 times.

Questioning expertise

How often do you challenge someone’s ideas in a meeting? Do you challenge everyone’s ideas equally?

Men often have their ideas questioned less, even if they have less experience.

Women, meanwhile, find that their ideas and expertise are questioned more often. And they’re more than twice as likely to have to provide evidence of their competence.

But when a man makes the same suggestion, people more readily get onboard. And give him all the credit. It’s one of the most common examples of unconscious bias at work.

You hired your employees because they have the required expertise for the job. So it’s important that their colleagues know, understand, and respect this. And that their behavior reflects it.

Assuming everyone is able-bodied

Not everyone likes to disclose that they have a disability to their employer. Many people with disabilities worry that their colleagues will treat them differently or think them less capable of doing their job if they share their condition.

Whether it’s asthma, allergies, chronic pain, neurodivergence, or something more visible, almost everyone has something.

Yet the default is still to assume that everyone is able-bodied.

So businesses work under that assumption, rather than making accommodations that improve everyone’s quality of life. This is just another way that unconscious bias at work can show up.

For example, does your office have an elevator?

Do you have a plan in place for if there’s a fire in the building and it’s unusable? Who’s going to help employees with mobility challenges down the stairs during an emergency?

Making assumptions about people’s health, and their needs, leads to a huge disconnect. And can mean that employees who don’t disclose their disabilities are more likely to leave because their workplace is unfit for purpose.

Thinking you understand someone else’s experiences

Unless you’ve lived through something, it’s really hard to understand what it’s like. For instance, living with a particular health condition or growing up in a totally different culture or location.

Having witnessed it helps, but it will never give you the full experience because you’re not in that person’s body or mind.

Thinking you know exactly what a person thinks or feels leads to making assumptions about what they need. Which can be risky territory.

Different people can experience the same situation completely differently. That’s why listening in the workplace is so important. You get a better understanding of someone’s experiences and needs, and can suggest further ways to accommodate them.

Not paying attention to promotions

Gallup’s Women and the Workplace study found that at almost 600 companies, for every 100 men promoted, only 85 women received promotions.

Women are also more slowly promoted in the workplace than men with the same level of education and experience. Such unequal promotion rates are a strong indicator of unconscious bias at work.

Telling women to just ask for a raise

I’m sure you’ve heard this before—that women just need to more actively ask for raises.

What if I were to tell you that women do, in fact, ask for raises…we’re just less likely to get them?

That’s what research from Australia showed.

Worse still, male hiring managers are more likely to dislike women who negotiate during the hiring process. It doesn’t bother them if the candidate is male. 

Female hiring managers treat both genders the same.

Assuming someone’s role

48% of African American women, and 47% of Latina women, report having being mistaken for administrative or custodial staff. Regardless of their actual role within the business.

Female managers and CEOs have even had people assume that their employees, or even husbands, are the leader in an organization, addressing the men first or even outright ignoring the women.

Conclusion

There are many ways that unconscious bias at work holds businesses back. Knowing the signs is key to taking the steps to eradicate it.

Does your business suffer from unconscious bias at work? If so, it’s time to make some changes, for both your people, and your bottom line.

If you want an easier way to implement your new programs and track progress, Workrowd can help. Reducing unconscious bias at work is no easy task, but our all-in-one tool suite can set you up for success. From launching and managing ERGs to collecting and analyzing employee feedback, we bring everything you need under one roof.

Ready to learn more? Visit us online or send us a message at hello@workrowd.com.

Categories
Diversity, Equity, Inclusion, & Belonging

7 ideas for tackling unconscious bias in hiring practices

Unconscious bias is everywhere. We may not always notice it, but that doesn’t stop it from doing damage. Which is why tackling unconscious bias in hiring practices couldn’t be more important.

We’re all guilty of it. And when we think we’re not…that’s usually when we’re more likely to be guilty of it.

Picture someone in the following professions:

  • Doctor
  • Pilot
  • Soldier

Did you picture men for all three of them?

That’s unconscious bias.

What about these professions?

  • Nurse
  • Kindergarten teacher
  • Hairdresser 

Thinking of a female?

Still unconscious bias.

It seeps into our lives without us even realizing it (hence why it’s called unconscious bias).

For us to mitigate its effects, and work toward eradicating it, we have to take conscious steps to change our environment and thought processes. And make an ongoing effort to reduce it.

One of the areas that’s especially important for HR to pay attention to is tackling unconscious bias in hiring practices. 

From focusing on different skillsets based on someone’s gender, to not interviewing someone at all because of their name, there are lots of ways that bias plays a role.

So, let’s look at some tips for tackling unconscious bias in hiring practices to set you up for success:

Check job descriptions for inclusive language

Words like “ambitious” or “competitive” have very different connotations from words like “empathetic.” Even “management” can have more masculine connotations.

It’s easy to let unconscious bias slip into the language we use (it is unconscious, after all).

That’s where using a tool that can help you spot unconscious bias in your job descriptions can be useful. It’s a great starting point for tackling unconscious bias in hiring practices.

Create a more diverse hiring team

If a hiring team contains just one woman, that team is less likely to hire another woman.

With a token female onboard, the men think they have to worry less about diversity.

But the woman is afraid that if she backs a female candidate, the men will think she’s playing favorites.

So what you actually need is more representation throughout the hiring process. Have at least two females on a hiring panel, two people of color, etc. This can set you up for greater success when tackling unconscious bias in hiring practices.

Implement anonymous hiring

In an eye-opening study, male and female managers thought male candidates would be more competent in a role.

This was more likely to happen at organizations that believed their profession no longer had any gender bias.

It was mostly men who felt this way, but the women who felt this way undervalued female employees just as much as their male counterparts.

A female applicant is 30% less likely to be invited to an interview than a man who’s just as qualified.

Anonymous hiring, often called blind hiring or recruitment, removes information that could inform hiring managers about candidate characteristics such as someone’s gender, race, age, or socioeconomic status.

Studies in Europe, Canada, and the US showed that this hiring technique improved the numbers of underrepresented hires in organizations that still struggled with tackling unconscious bias in hiring practices.

Test them before you question them

When you assess someone’s skills before interviewing them, you have concrete evidence of their abilities before you ask them any questions.

This makes it easier to judge them based on the quality of their work, not traits such as their gender, race, or even their likeability.

Likeability isn’t a measure of competence but it can have an impact on which candidate hiring managers prefer. This can work against people who don’t conform to societal stereotypes or who are neurodivergent.

Ask everyone the same questions

Women are more likely to be hired for their past achievements, while men can be hired for their potential. Meaning that questions can go in different directions.

Hiring managers can also end up with different expectations because of someone’s background.

When you ask everyone the same question, it creates a fairer playing field. You then have comparable data between applicants to help you make a more informed, data-driven decision.

Relying on facts rather than feelings is crucial to tackling unconscious bias in hiring practices.

Don’t ask about gaps in employment

Many people have gaps in their employment, whether that’s because they took time off to raise a family, travel, or because of an illness. 

Asking why there’s a gap in someone’s employment makes them feel like they did something wrong by not prioritizing work, living their life, or getting sick.

There’s also then the risk of discrimination against that person because they’re a parent, they choose not to be, or they have/had a long-term illness.

Set targets

Having targets—and tracking your progress toward achieving them—keeps everyone within your business accountable. It keeps diversity initiatives front of mind instead of them becoming an afterthought during your hiring process.

This data also means that you have hard evidence to prove how well you’re really performing, rather than operating on gut instincts and overconfidence. Which helps maintain motivation toward achieving the targets.

One trackable target you could set could be quotas. While many people dislike the idea of them, they do make a difference. Especially in the early days.

Quotas weed out incompetent applicants who benefit from their societal privilege, giving more opportunities to underrepresented talent.

Conclusion

Unconscious bias is an inevitable part of being human, but that doesn’t mean it isn’t fixable. Tackling unconscious bias in hiring practices requires active work to ensure the best candidate is hired regardless of demographics.

Some of the steps businesses can take to remove bias include blind applications, setting competence tasks, and asking everyone the same set of questions so that they can be compared fairly.

It’s also important to encourage employees to network with colleagues with whom they have things in common, especially when they’re new to the organization. This creates a sense of belonging in the workplace, helping ensure underrepresented hires stick around and don’t feel isolated because they don’t fit in.

Looking for ways to maintain your gains after tackling unconscious bias in hiring practices? Workrowd has the tools you need.

From fostering genuine connections between team members, to keeping everyone informed and included, our all-in-one platform can help you overcome bias to build a more engaged and productive workplace. Plus, with real-time analytics, you always know what’s working, and where you should focus your efforts.

Want to learn more? Visit us online or send us an email at hello@workrowd.com.

Categories
Diversity, Equity, Inclusion, & Belonging

10 innovative ways to reduce unconscious bias in the workplace

60% of employees feel that their workplace is biased. Worse, 39% of employees say that they experience unconscious bias in the workplace at least once a month. So some employees are experiencing it really frequently.

In a world that convinces itself it’s forward-thinking and progressive, this is a saddening (and eye-opening) statistic.

But what can organizations do to reduce unconscious bias in the workplace? Especially when we don’t even notice it’s there?

Ask underrepresented team members the first question

In meetings, white men get the floor longer than anyone else. They’re also the ones most likely to speak up. And tend to be the majority in the room.

When you ask someone else the first question, it gives them the confidence to speak out more.

It also gives other underrepresented team members the confidence to speak, too.

Back up a good point, regardless of who made it

If women make up just 20% or 40% of a group, their ideas are less than half as likely as a man’s to win approval. Women are also more likely to be interrupted.

Then there’s the chance that someone else will suggest the same thing further down the line and get all the credit for their idea.

So, pay attention to who’s speaking in meetings and, if you like their idea, offer them some support.

And if someone else tries to take credit for it, point out who suggested it first.

Bad habits only change when people call others out on their behaviors. Reducing unconscious bias in the workplace requires that we step up and have these tough conversations.

Use the same adjectives to describe everyone

Unconscious bias in the workplace can show up in how we talk about people. Sometimes, we use different words to describe employees based on their backgrounds. This reinforces unconscious biases in other people, too.

So the next time you write a performance review or give feedback, ask yourself if you’d use the same language to write about an employee from a different background.

If the answer is that you would write it differently, run it through a language checker to highlight the biases in your writing. This will make you aware of how you can improve your feedback. It will also give you things to keep in mind for next time.

Praise (and criticize) everyone equally

Men often praise other men more highly, while they criticize women more harshly. So, the next time you give feedback, keep that in mind. Consider whether you’re giving feedback to everyone in the same way.

Also, be specific in the feedback that you give.

A study of 200 performance reviews in a tech company found that women were more likely to receive vague praise like “you had a great year.” In contrast, men were given developmental feedback related to business outcomes. 

When women received developmental feedback, it was often related to their personalities rather than their competence and performance. When unconscious bias in the workplace shows up in this way, it can have major impacts, like affecting promotion rates.

Create mentorship schemes

Mentoring can have huge benefits for everyone involved, opening them up to new experiences and helping them grow their careers.

It’s unusual for a male to ask for a female mentor. When they do though, it can help them understand how they’re inadvertently contributing to the authority gap. 

Mentoring also allows them to develop more “feminine” traits that make for better leaders, such as empathy.

Provide group training

Training is one of the key ways to start bringing unconscious bias in the workplace to employees’ attention. It’s a foundational step. But without the others in this list, it’s too easily dismissed.

So, while you want employees to be aware of unconscious biases and what they look like, it’s important that you encourage and enforce the other steps, too —such as calling out unconscious bias in meetings. Training is meaningless without actionable steps.

Hold a speed networking event

If you have a large organization, a speed networking event can offer employees the opportunity to meet people they may not otherwise come across (even if it’s done virtually).

Employees get to experience the true diversity of your organization, while HR leaders can potentially spot any representation gaps in event sign-ups or your business.

Schedule the event, then have everyone sit at tables or put them into breakout rooms if you’re doing it virtually. Everyone has five minutes to talk to the person in front of them. 

Then, half the room moves on to the next table, while the other half stays seated. Keep going until you’ve reached full circle.

Encouraging employees to get to know each other better is a key step towards reducing unconscious bias in the workplace.

Host a book club

Reading, especially reading fiction, makes us more empathetic.

Men are less likely to read books written by women, yet women regularly read books written by men.

Suggesting books written by underrepresented authors introduces book club members to experiences other than their own. This allows them to see what life is like for people from different backgrounds. 

Discussing the book with their colleagues can help employees meet more people, consider other ways to interpret the story, and learn new skills.

Reading memoirs may also help, as they’re based on real-life experiences and can give employees concrete examples of biases.

Create employee groups

Employee groups enable everyone within your organization to network with people who have something in common with them. 

At the same time, these groups can also provide an opportunity to meet people who are different. 

For example, a group focused on people who want to learn leadership skills isn’t limited to employees from one demographic. 

Instead, it can provide an opportunity for everyone to share a common interest alongside experiences that impact their ability to use their leadership skills. 

How a person of color demonstrates leadership in the workplace—and how it’s received—can be different from how a white person shows and reacts to these things, for example.

Learning about these differences in a constructive environment can help reduce unconscious bias in the workplace.

Track the program’s success

No program is worth the time and effort unless you can measure its success. One of the most effective ways to do this is to monitor employee feedback. How do they really feel about your organization—and its diversity and inclusion efforts?

You can also use surveys to track levels of unconscious bias in the workplace. You can then design programming to help employees spot gaps in their own awareness.

And you can identify company-wide areas that require more training/initiatives.

Conclusion

We may not eradicate unconscious bias in the workplace during our lifetimes, but we can reduce it and set a better example for future generations. The steps in this post will help your organization decrease the impact unconscious bias has on employees without it feeling like a box-checking exercise.

Instead, you can turn diversity and inclusion into a new way of thinking, helping employees understand experiences other than their own.

Ready to start implementing some of these ideas to reduce unconscious bias in the workplace? Workrowd has the tools you need to succeed.

Our all-in-one platform makes it easy to launch employee groups, survey team members, and track your progress at a glance with automated analytics. Visit us online to learn more or email us directly at hello@workrowd.com.

Categories
Diversity, Equity, Inclusion, & Belonging

9 ways to build a more inclusive business in 2024

Inclusive businesses get more out of their employees. But to be a truly inclusive business, it’s important not to overlook the seemingly little things that can make a big difference.

Things like unconscious biases that require significant training to overcome; creating comfortable office environments for everyone; showing respect in meetings.

Read on to discover 9 ways to build a more inclusive business in 2024, including some that you may not have considered.

Stop talking over colleagues in meetings—and call people out when they do it

Did you know women are more likely to be talked over than men in meetings?

This can be hugely off-putting for women and result in them speaking less, even if they have great ideas. It also discredits them and damages their confidence.

In your next meeting, make a tally—or use an app like Women Interrupted—to track how many times women are interrupted in meetings compared to men. You might be surprised at the results.

This happens regardless of seniority, by the way.

Don’t believe me?

Sue Montgomery, a Quebec Councilor, knitted a scarf in meetings. She used red when men spoke and green when women spoke. Most of it was red.

And when I say “most,” I mean almost all of it. (You can see the scarf here.)

If you identify as male, it’s powerful when you speak up and tell your colleagues not to interrupt others. This is especially true if the person being interrupted is female or from another underrepresented group. It shows you respect them and their ideas—and expect their colleagues to do the same.

The more people who call others out on this behavior, the more likely it is to stop. Former interrupters may even start calling others out on it, too. It can start a chain of behavior change to create a much more inclusive business.

Adjust your office temperature based on employees’ preferences, not the 1960s

Modern office temperatures are based on a study from the 1960s. Done on white men wearing woolen suits.

Not only has clothing come a long way since then, but so has the workplace.

One of the reasons I have such huge issues with office working is because of how cold I have found every single office I’ve ever worked in. The females I worked with always felt the same but were less likely to speak out—unless I instigated it—because for them it was uncomfortable. For me it was a chronic pain trigger.

The male managers in the office always insisted they were fine. Sometimes they’d find a way to accommodate or compromise, other times we were basically told to suck it up.

You’re never going to please everyone, but if more than half of your team is complaining about the office temperature, and it’s bad for people with disabilities, it’s time to do something about it. You never know how many people are suffering silently because you haven’t created an inclusive business.

Provide space and support for new mothers

Going back to work after having a baby is tough. Breastfeeding can make it even more complicated.

For mothers who are still feeding their babies breastmilk, having a safe, private space to pump at the office can make life a lot less stressful.

While the law requires this in many places, a lot of workplaces still haven’t caught up. And often won’t until someone explicitly threatens to make an issue of it.

Don’t put new moms at your organization in this position. Build a more inclusive business and give them time and space to pump before they have to ask.

Listen

Just because you don’t see something as a problem, that doesn’t mean it isn’t. (See above examples.)

Everyone experiences the world—and the workplace—differently.

So, if an employee comes to you with something, pay attention to them. Don’t dismiss their queries or concerns just because you’ve never considered something an issue before. 

We’re all unique, and what impacts one person may not impact another. That doesn’t mean it isn’t a problem that needs solving.

Offer fidget toys

Fidget toys can help employees focus during meetings or when working on tedious tasks. They come in all shapes and sizes, from stress balls to pens to cubes.

I’ve been using fidget toys for just over a year now, often when I’m editing or on a call. They’re grounding, and help employees retain information in meetings. Allowing their use is a small way to ensure you’re cultivating an inclusive business.

Have a quiet hour

We’re constantly bombarded with notifications. It’s not great for our concentration levels or mental health. Especially if we’re doing a task that requires concentration. It can take us twenty minutes to get into a state of focus again. Is twenty minutes of quiet even possible in the modern world?

Allowing employees time and space where they can switch off and do some deep work helps them be more productive. 

It also creates a calmer work environment where more focused work gets done without the added stress of constant notifications and interruptions.

Captions in meetings

Many video tools now auto-generate closed captions in real time. This can make meetings more accessible to people who are hard of hearing or who have difficulty processing auditory information.

Turning on this option supports a more inclusive business environment and ensures everyone can get the most out of meetings. And you can get the most out of them as employees.

Put the PowerPoints and GIFs away

Did you know that busy PowerPoint presentations with too many slides, or excessive GIFs, can be distracting for some neurodivergent people?

Too much visual information can lead to sensory overload. Which means any neurodivergent people watching your presentation may feel too overwhelmed to focus on what you’re actually talking about.

So if you want a more inclusive business, use slides to show your key points and avoid flashing images.

Let employees work when they’re the most productive

The traditional nine-to-five doesn’t work for everyone.

I spoke to someone the other day who wakes up at 4:30am and goes to bed at 5pm. That works for her.

I get up around 9am and start work after lunch. That works for me.

Forcing myself to do work that requires deep focus first thing in the morning makes it harder for me to concentrate and means tasks take longer.

Leaning into our most productive times helps us get more done and fulfill our potential.

Conclusion

These are just a handful of ways you can show employees you appreciate them, attract top talent, and truly build a more inclusive business.

If you’re looking to step up your inclusion work this year and ensure every employee is set up for success, Workrowd can help. Our all-in-one tool suite enables you to launch new inclusive business initiatives with ease, and measure the results in real-time.

Sound useful? Visit us online to learn more or send us a note at hello@workrowd.com.

Categories
Employee Experience

9 employee offboarding best practices to implement in 2024

For organizations looking to elevate their employee experience in 2024, incorporating more offboarding best practices can be a game-changer.

More than 2/3 of businesses have a formal onboarding process.

But only 29% have a formal offboarding process.

That’s despite the potential risk of security breaches, loss of knowledge, and damage to employer brand that not having a formal process can lead to.

76% of IT leaders strongly agree that not utilizing offboarding best practices presents a significant security threat.

And when you consider how hyper-connected we are at work, and how many of us now take work devices home with us or use work logins on personal devices, it makes you wonder how much of a security threat not having an offboarding process could really be.

So how can you mitigate that security threat? And ensure the offboarding process is as seamless as possible for employees, managers, and HR?

Take a look at these offboarding best practices to set you up for success.

Transfer knowledge

When an employee leaves, you risk their years of experience working in the industry, and getting to know the business, leaving with them. Especially if they work in a small department. 

Some of the information that can leave with them includes:

  • How to use a particular software
  • Important contacts
  • Industry knowledge
  • Company knowledge (for instance, how to maintain legacy products or other company history)

It’s important that when an employee leaves—for any reason—you have a way for them to transfer their knowledge to their replacement or other people within the team. This is where offboarding best practices come into play. You don’t want to end up losing knowledge that could benefit you in the future.

Some of the ways you can transfer knowledge, and protect it going forward, include:

  • Writing guides
  • Delivering (and recording) workshops or webinars
  • Handover calls
  • Video tutorials
  • Checklists

If any of the information is likely to change, be sure to schedule in review dates so it’s always kept up to date, and no one person is responsible for it in the future.

Revoke access to accounts

Failing to revoke employees’ access to software and hardware creates a huge security risk and puts you in danger of future leaks or hacks. It’s any company’s worst nightmare.

So, make a list of every tool the departing employee has access to (or better yet, maintain a list so that you don’t have to create one when they leave) and notify your IT department so that their access is revoked.

Reclaim or wipe equipment

If you’ve given employees a laptop, tablet, phone, or other device, make sure they send it back or wipe it remotely.

Wiping devices remotely ensures that if you don’t want it back—for instance, if it’s old—no confidential documents are kept on a device that doesn’t belong to an employee. 

That way, they can keep the device for personal use without the risk of anyone finding confidential data or files.

Make sure any useful information is backed up elsewhere before you wipe it, though. Otherwise, this is one of the offboarding best practices that could come back to bite you.

Stop automatic paychecks

Let your finance department know the employee’s last working day. They can then work out if the employee gets any extra money from PTO they didn’t take, bonuses, etc. And, of course, organize their final paycheck.

Contact—and reassure—clients

Make sure any clients who work with the departing employee directly know that that person is leaving and who their new point of contact will be. 

This will help ensure a smooth transition and reduce the anxiety clients may feel about the upcoming changes. 

Reassure them that the new person can still cater to their needs, particularly as they may not have the same level of knowledge about the client as their departing contact.

If they don’t feel reassured or supported, they may take their business elsewhere at the end of the contract. Certainly, this is one of the offboarding best practices you can’t afford to skip.

Conduct an exit survey

Exit surveys can give you crucial insights into why an employee left and how you can improve. 

Whether you send an automated survey, have employees chat to their manager, or get them to sit down with HR, it’s important that they share their experiences.

This helps them feel listened to and can improve your employer brand, as they’ll feel more positively about the organization. As a result, they’ll also be more likely to praise you to their networks.

If they left for negative reasons, you can put steps in place to fix things. That way, future employees in that role don’t leave due to the same issue.

Preventing avoidable turnover can be a key benefit of implementing offboarding best practices.

Let the team know

When you need to tell employees depends on how closely they work with the person who’s leaving.

Immediate team members should know once the person has handed in their notice to help ease the transition period and facilitate knowledge-sharing.

The rest of the company can be told via an email on one of the employee’s final days.

Hire their replacement

Take the learnings from the exit interview, update the job description, and start hiring their replacement.

If you have enough notice, you could even start hiring before they leave, using the exiting employee’s knowledge to help with the hiring process. 

After all, they’ve been successful in the role. They know what the right candidate needs to succeed. If anyone can identify it in a potential new hire, it’s them.

Keep in touch

Do you plan to stay in contact with your departing employee?

How can you do so in a way that improves your employer brand and leaves them feeling positively about their time at your company?

For larger businesses, an alumni network can be a huge benefit.

Yet only 15% of companies have a formal alumni network. Compare that with the 67% where employees organized their own, informal alumni group instead. That’s a huge missed opportunity.

Could you set up an alumni network as part of your effort to incorporate more offboarding best practices?

It’s always worth staying in touch with former employees. They may be able to recommend someone to work for your business who’d be a great fit.

They may even return themselves, with more knowledge and experience, later in their career.

Conclusion

Offboarding is a crucial, if often neglected, part of the employee journey. Handle it right and it can boost your employer brand and improve internal security measures.

Staying in touch with former employees could even help you find your next great hire. The only question is: which of these offboarding best practices will you start with?

If you want an easy way to keep current employees engaged, manage alumni, and more all in one place, Workrowd has what you’re looking for. Our suite of tools offers a user-friendly way to keep everyone connected, while giving you real-time analytics to ensure you always know what’s working.

Ready to learn more? Visit us online or send us an email at hello@workrowd.com.

Categories
Employee Experience

7 ways to use AI for HR – and 4 ways you shouldn’t

If you think all the hype around AI is overblown, you might want to think again; AI for HR can be a game-changer.

When used correctly, AI can automate tedious tasks. It can give hiring managers more time to focus on building relationships and providing a better candidate experience.

In fact, 85% of employers using automations or AI say it saves time or improves efficiency. Unsurprisingly, 82% of HR teams want to incorporate more AI tools into their talent management processes between now and 2025.

So anyone who isn’t using AI for HR risks being left behind.

But when AI for HR is used incorrectly, or without human support, candidates and employees can both end up feeling let down. And it can negatively impact your employer brand and employee productivity.

Read on to find out about 7 great ways to use AI for HR. Plus, 4 cases where you should never use AI for HR.

Ways you should use AI for HR

Let’s start with the positives. How should (or could) you use AI for HR?

Checking job descriptions for biases

If you already have a job description, AI can scan it for ways to make the language more inclusive.

If you don’t have a job description yet, it can write one for you based on the criteria you provide.

Make sure to pass it through a human editor before publication, though. (For reasons we’ll discuss below in the don’t section.)

Sourcing candidates

It’s not always easy to attract the right candidates. One way to leverage AI for HR is to search the internet far faster than any human, and ensure your job gets in front of the right people.

Using AI for HR can enable you to scrape job boards for candidates and their resumes. It can also submit job descriptions to more sites in a shorter span of time, potentially helping you find the right person for the job much faster.

Filtering resumes

Filtering resumes is one of the most time-consuming parts of the hiring process. 

AI can search resumes for keywords that suggest someone would be a good fit for a role. It can then submit the results to a human recruiter for review or automatically invite that candidate to interview.

Making video calls more accessible

While video calls are a ubiquitous part of modern life, they’re not great for everyone.

They often obscure social cues and introduce far too many distractions, particularly for neurodivergent employees or candidates

The evolution of AI for HR means more and more innovations are available to improve accessibility.

For example, auto-captions can now appear in real time on apps like Zoom. These captions aren’t perfect, but they enable attendees who are hard of hearing to participate without having to wait for the minutes to be published.

Some tools now also allow attendees who arrive late to get an AI-generated summary of what they missed. AI can even assemble and deliver an overview of the key points discussed at the end of a meeting.

And software can remove distracting background noises such as someone munching on their lunch or a dog barking. These tools are getting more and more effective, improving the quality of audio for calls and recordings.

Managing employee records

Maintaining records can be tedious. It’s easy to forget to do something. This is where AI for HR can come in handy.

AI can update information in multiple places without the need for manual input. This not only eliminates the risk of manual errors, but saves huge amounts of time.

AI can also notify you if information needs updating or double-checking, and it can delete information when someone leaves.

And it can help you keep things like training manuals and contracts up to date with regular notifications or document scanning.

Organizing payroll and benefits

No one wants to get paid late. And, with a cost-of-living crisis affecting many people, some employees genuinely can’t afford for their paycheck to be even a couple of hours late. It could mean they get hit with late fees that further impact their finances.

Using AI for HR can solve this, paying employees and contractors automatically at the end of each period. 

If a contractor bills for different amounts each month, AI can scan the invoices to work out how much to pay them and process that payment without a human needing to touch it.

Generating ideas

Think of AI for HR as your handy assistant to help you with idea generation.

What it comes out with won’t be perfect, but you can use it as a jumping-off point. It can even help you think up new ways to do something, like an off-site for the sales team to try. 

Plus, it can be useful for repetitive tasks like drafting or editing candidate emails.

Ways you shouldn’t use AI for HR

So, what about the times when you shouldn’t use AI for HR?

Firing employees

Letting an employee go isn’t fun, but firing them without the human touch? It’s cold and will leave the former employee with a bad taste in their mouth. This might then lead them to publish a negative review about you online.

Building relationships

One of the potential benefits of AI is that it can give you back time to focus on the more human elements of your job, like relationship building. 

Stronger relationships build brand loyalty and more engaged employees.

But this isn’t something you can give to ChatGPT to do for you. It comes from genuinely listening to what other people have to say and responding accordingly.

Editing for individuality

With training, AI can emulate your voice. Ultimately though, it will never be able to fully recreate something that sounds like you.

So be sure to edit anything it writes to make it sound original and not something written in Generic Internet Voice.

Checking facts

AI is prone to fabrications, meaning it likes to make things up.

And not in a fun, creative, storytelling way. (It’s kind of bad at that.)

When AI gives you any stats or studies, probe it until it gives you the original source. Or see what you can find when you do some (non-AI) digging yourself.

This ensures any information you share with employees or the outside world links to the original source. It will improve how trustworthy people feel your company brand is.

Conclusion

Regardless of how we feel about AI, it isn’t going anywhere. It can’t replace the nuance that comes from the human experience, but that’s where HR teams can shine. 

Showing empathy and humanity will improve the candidate experience, and thereby your employer brand. 

It’ll also improve the employee experience, making your people feel listened to and appreciated, rather than like just another cog in the machine.

If you’re ready to make the most of both AI for HR and the human side of things, the right tools can help. Workrowd automates tedious aspects of employee experience management, to ensure you and your team can drive greater impact in less time.

Want to see how it works? Visit us online to learn more, or email us directly at hello@workrowd.com.