Designing a digital candidate experience that attracts top talent

Your digital candidate experience is a window into what it’s like to work at your company. It plays a huge role in the type of person who finishes the application process. Obviously, this then determines which individuals you get the opportunity to interview. 

Old-fashioned technology, a clunky user experience, or complicated application forms can be really off-putting when someone applies for a role.

If you provide a poor digital candidate experience, the highest quality job seekers will take their time and skills elsewhere. 

The best candidates are off the market within 10 days. The better your digital candidate experience is, the more likely your business is to be the one that hires them.

Despite this, the hiring process takes an average of 36 days. The longer your hiring process is, the lower your chances are of getting those top-quality candidates that bring you greater ROI. 

It’s not just that, though. Bad hires can cost you up to $15,000!

The best way to mitigate that? Invest in your candidate experience—it improves the quality of your new hires by as much as 70%!

So where should you start? What should you consider when evaluating your digital candidate experience?

Start with your website

If your website is ugly or hard to navigate, it will make your business look old-fashioned, too. It’ll put off younger or more technologically savvy candidates because user experience matters to them. They’ll probably switch off before they’ve even started the application process. This shrinks your candidate pool and loses you those great-quality hires you need.

Your website should be easy to navigate. You should also make sure it’s easy for anyone interested in working with you to find the careers section. 

If they can’t find that, unless they really want to work with you, they’re not going to dig for it. 

Instead, they’ll take their skills and perspectives that you could have benefited from to one of your competitors.

Shorten your application process

68% of recruiters believe investing in new technology is the best way to improve hiring performance. Which backs up the statistic we saw at the start, about how investing in your candidate experience improves the quality of your hires by up to 70%.

It starts with simple things. For instance, if you’re asking someone to upload a resume and a cover letter, you don’t need to ask them to manually fill in their job history in an application form too. 

Yet there are still some businesses that do this. It’s repetitive, annoying, and pointless.

If your job application process is overcomplicated, applicants will wonder what other systems you have that are pointless or repetitive.

If you want to ask questions during the initial application process, focus on things that won’t be on their resume or cover letter. For instance, why they want to work for your business, examples of their work, or when they used a skill that’s key to success in the role.

Be accessible

What can you use to make your digital candidate experience more accessible

Maybe you can make sure that any step in your application process is optimized for screen readers. 

If applicants need to read something, is it easy for them to adjust the font size of your website? How does this impact the design?

If they need to complete tasks as part of the application process, do you offer both written and spoken instructions? This ensures it’s easy to understand no matter how someone learns.

These may seem like minor things, but they add up. They’ll improve your digital candidate experience and make your business more inclusive from the very start.

Keep applicants in the loop

There’s nothing worse than applying for a role, then not knowing if anyone has even received your application. Or never hearing back from them. 

Most systems now allow you to send a confirmation email, so that candidates know you’ve received their application. This is a common courtesy that helps reduce some of the anxiety that comes from the job application process.

81% of job seekers feel that employers who send status updates improve the candidate experience.

You could even allow candidates to track what stage in the application process they’re at through your applicant tracking software. Having a progress bar on the candidate side means they can visualize how far into the process they are. 

You could also show them what’s coming next. For instance, if they’re shortlisted, they’ll have a phone interview, then an in-person interview or a task, etc. The more transparent you make things, the less stressful it is for candidates and the better they can prepare.

If a candidate hasn’t heard from you, but they can see in the portal you haven’t reviewed their application yet (for example, because the deadline hasn’t passed), this further reduces some of the nerves they may feel about applying for the role. It also saves you time because anyone who wants to chase you won’t have to.


Your digital candidate experience is a reflection of your business. Having an amazing website but a poor candidate experience makes it look like your business focuses solely on appearances.

If you truly care about the people who make your business the best it can be day in, and day out, the digital candidate experience has to reflect that. It’ll bring in more awesome people who can help you get the sales your brand deserves.

One way to ensure you have an amazing culture to showcase as part of your candidate experience is to rally everyone around a central hub. With one place for all your employee groups, programs, and events, it’s easy to highlight what makes working for your organization so great.

If you’re ready to elevate your employee experience and streamline the transition from candidate experience to team member, see if Workrowd could be a fit. Drop us a note at to learn more.


Digital employee experience management tips you need to know

Digital employee experience management is key to helping your employees work effectively, connect with colleagues, and enjoy their jobs. 

Poor digital employee experience management leads to frustration, slow processes, and increased churn rate.

Despite this, only 13% of employees are fully satisfied with their employer’s digital employee experience. This shows a huge disconnect between what employees need and what their employers are providing.

Here are some best practices to help you level up your digital employee experience management efforts.

Establish a baseline

What’s the minimum your employees need to succeed? Is it a laptop? Home office equipment? Tools like a CRM for salespeople or accounting software for finance?

Providing these must-haves as soon as your new employees start streamlines employee onboarding and offers a better experience to your new hires.

Many businesses give employees an office budget, allowing them to customize their setup to suit their needs. This helps them feel more comfortable in their surroundings and more able to do their jobs.

Designing a form where employees can request new equipment means they can easily choose what they want based on their individual needs. 

Pay attention to employee feedback

That really great tool you think will change everything? Your employees might hate it.

What you want to provide, and what they need, aren’t always the same thing. 

Paying attention through employee surveys or regular chats helps you look for patterns. It means you can spot the challenges people are facing and then find software they might even enjoy using. This is much better than purchasing something you think will work, but that you can’t guarantee will succeed.

Review your policies

If your business didn’t start out as a remote or hybrid employer, you’ll need to review and update your policies as part of your digital employee experience management process. 

The rules for remote and hybrid workers are different from those who are office-based. You want to make sure they’re clearly communicated in any employee guides or handbooks and that you aren’t still sharing information from 2005.

Do you still expect employees to work 9-5? What time zone? How will these rules be enforced? What are the consequences of breaking them?

The more clearly you explain things, the better it will be for you and your employees. Clarity is one of the cornerstones of effective digital employee experience management

Prioritize employee experience alongside customer experience

Focusing on providing a great customer experience is a given in any business. But how many value their employee experience just as much?

You want your customers to say great things about you and have a seamless experience. Why should it be any different for your employees?

After all, they’re the ones in your business day in, and day out. They’re the ones keeping things running smoothly for your customers. 

If things are difficult for them because they have the wrong setup, they’ll feel more stressed. That will impact their productivity, their quality of work, and how they deal with your customers.

On the flip side, if the tools they use enable them to do their job better, and they’re happy in their roles, they’re going to provide a better customer experience. This will then bring in more return customers and spread more positive word of mouth.

Document processes

Organizing a process starts by writing down as much as possible. 

While this can sound like a chore at first, the more you document processes—how to do things, what’s expected of people, where things are—the easier your employees’ jobs will be. Which also makes them more efficient in the short- and long-term.

Thinking strategically is key to other areas of your business, like marketing and sales. Why should digital employee experience management be any different?

Start by making a list of things you might need to document. Ask your employees what they’d like to know, too. 

Then, you can assign the guide-writing to the employees best suited to each topic. Make sure they’re reviewed by someone else before publication to ensure they’re clear and easy to understand.

Offer training for new and old tools

Providing training on tools—whether they’re new or old—is key to getting employees to use them. Otherwise, they’ll only use them when they really have to, if at all.

Learning portals where employees can study at their own pace, and refer to information when they need it, is one way to do this.

Training days, particularly on a more complicated tool, can be useful to provide time for focusing on the benefits of the new tool and how to use it. 

For some employees, this may be too much time to concentrate on one thing or impact their ability to do their job. 

That’s why offering different learning methods is an important part of digital employee experience management (and your new tool’s adoption rate).

Start with your candidate experience

Digital employee experience management doesn’t start once someone joins your organization. It starts when they’re considering applying. 

How easy is it for someone to navigate your website? How easy is it for them to understand what you expect of your employees? What about the application process?

The more laborious this is, the more likely you are to lose great candidates. It’s not just the bad candidates who get put off by this clunky process—the great ones do, too. They know their time is precious, so they’d rather spend it applying for roles at businesses that make a better first impression.

Make collaboration easy

Successful collaboration helps businesses be more creative, solve problems faster, and achieve their goals. 

When teams work remotely or hybrid you need to find ways to make collaboration as easy as possible. 

This includes choosing communication apps that are efficient and user-friendly, conferencing tools that enable effective meetings, and creative tools like whiteboards and mind maps. 

These tools allow your employees to visualize what’s happening, provide feedback, and work together on projects.


Digital employee experience management affects how people see your organization. It has a dramatic impact on your employees’ abilities to do their jobs. The wrong equipment can lead to miscommunication, stress, and tasks taking longer than they should.

Providing employees with the right equipment makes them happier and better at their roles.

If you’re looking for ways to make digital employee experience management easier, consolidating tools can make a big difference. Giving employees a one-stop shop for important information, programs, events, and more, means they always know where to find what they need.

Workrowd’s platform reduces admin time and gets everyone on the same page from day one. If you’d like to learn more, drop by our site, or send a note to


7 DEI best practices every company should implement

Companies with more diverse and inclusive workforces are 35% more likely to outperform their competitors. Not surprising when you consider that diverse leadership teams deliver 19% higher revenue. So, if you’re not already implementing these DEI best practices, now’s the perfect time.

Education, education, education

It’s only through knowledge and understanding that diversity, equity, and inclusion can truly grow within a business. 

You could expand your employees’ understanding through workshops, webinars, books, mentorship, or other means. 

Offering a variety of formats will help you educate more employees in a way that works for them. In doing so, you can increase the likelihood of success for your DEI program. It’ll also help with employee engagement because people will feel valued.

In addition, you have to educate the outside world about your practices. This is particularly true if you’re an older business that isn’t known for its inclusivity. Anything that gets you out into the community, talking about what you do and how you’re different from your competitors is a good idea.

Similarly, you could interview employees from underrepresented backgrounds and share their stories on social media. This gives them a voice, grows their personal/professional brands, and shows you appreciate them. Make sure it feels like an integral part of your business, though. Tokenism certainly isn’t on any DEI best practices list.

Recruiting initiatives

Over 75% of job applicants feel a diverse workforce is an important factor when deciding where to work. Being truly inclusive starts with your recruitment process.

A lot of recruiting practices just aren’t all that inclusive. They can be stressful, especially for people who are neurodivergent or who belong to a community more likely to face bias.

People who experience the world differently can lead to new ideas you may never have considered before. Not making your business attractive to them means you’re never going to benefit from those different perspectives. 

Instead, you run the risk of groupthink, fewer creative ideas for new products and services, and fewer opportunities to solve problems. 

Cognitive diversity enhances team innovation by 20%. Bringing in people from different backgrounds is key to business growth.

Some businesses have started to realize they’re missing out on a very large talent pool and have chosen to do something about it. 

For instance, extended interview processes can give candidates the opportunity to show off their unique talents while assessing the employer at the same time.

Managerial involvement

When managers actively support DEI best practices through their actions, not just their words, it can have an even bigger impact. 

That said, open communication is a huge part of any successful business. Holding regular check-ins with employees mean managers can deal with challenges before they arise or turn into something bigger. 

They can also learn about other ways the business can be more inclusive and accessible. Obviously, this helps the organization, and the people within it, to grow and further embrace diversity.

Employee groups

Employees who have a greater sense of belonging and inclusion at work report 167% higher eNPS scores

A strong sense of belonging also results in a 50% lower turnover risk and a 56% increase in job performance.

Employee groups are a powerful way to build these levels of inclusion and belonging. 

They empower employees to connect with people who have similar interests or backgrounds to them. 

Without these communities, it’s harder for employees to build real relationships with their colleagues, particularly those from other departments in a remote or hybrid business.

Employee groups are easy to set up but can be a challenge to manage. Incorporating some relevant tools can help make them one of the most effective DEI best practices you implement.

Mentoring and sponsorship

Mentoring can be a positive way for someone to find, and lean into, their strengths. 

We often don’t realize what or where our own power is, but it can be obvious to other people. 

Having a mentor who can nurture our skills and help us grow is a huge part of developing in the workplace. It can go a long way towards speeding up our growth trajectory.

Mentoring and sponsorship also open up opportunities to employees that they may not have otherwise had. It’s one of the time-tested DEI best practices you should definitely have in your toolkit.

Physical visibility

Seeing is believing, as the old saying goes. Employees, and outsiders, need to see you being inclusive to believe that you really are. 

If you say your business is inclusive and accessible, but your office is on the third floor with no elevator for anyone who can’t use the stairs, it sends a conflicting message that reflects badly on your business.

True inclusivity isn’t about expecting everyone to achieve the same thing with the same resources. It’s about adapting the resources so that everyone can achieve their goals.

Workplace policies

Having policies in place to deal with problems before they turn into bigger issues ensures employees know what their rights are when something happens, whether that’s a new pregnancy or a chronic illness flare up.

It also shows candidates and new hires that you take DEI initiatives seriously. You don’t just talk about DEI in your job descriptions as a way to pay lip service to a trending topic or legal requirements.

Even if you’ve never had an employee go through a particular situation—like menopause, for example—while at work, creating a policy in advance means everyone knows how to handle it when it does arise. 

This results in less stress because everyone knows where they stand. Plus, you’re not scrambling to put something together to retrospectively fit your needs.


Businesses that implement these DEI best practices are more profitable, have happier employees, and do more good in the world. There’s really no downside to creating a more inclusive business. 

So whatever industry you’re in, consider adopting these practices so that your employees know what to expect from you. New recruits will feel more welcomed into your environment, and you get to reap all the business benefits.

If you want to put some supports in place to help you achieve these DEI best practices, consider implementing an inclusive employee experience platform.

For instance, Workrowd makes it easy to manage DEI programs, groups, and events, and enables you to easily track their impact with real-time analytics. If you’re interested in learning more, visit us online or send us a note at


The importance of work friendships, plus 10 ways to foster them

Just as in other areas of life, work friendships can drive a wealth of positive outcomes. Unfortunately, only 20% of US employees strongly agree that they have a best friend at work. 

This is a missed opportunity, because 21% of people believe that work friendships make them more creative. 22% feel more productive with friends, and 57% feel it makes work more enjoyable. So why do so few of us have work friendships nowadays?

It’s not always easy to foster work friendships in the modern world. This is especially true if you have a remote team or distributed workforce. So here are some strategies to support work friendships and reap the benefits for both employees and your bottom line:

Employee groups

Employee groups are one of the best ways to connect your team members with like-minded people. 

You can set up a group for anything. Whether that’s a location, a skill, a favorite TV show, pets, or something else. 

It’s then up to the group’s organizer(s) to set up activities and discussions for members to take part in. They’re totally flexible, which means there are infinite possibilities for you and your employees.

These communities can also go a long way towards furthering diversity, equity, and inclusion. For instance, employee resource groups are a great way to create spaces for team members with shared backgrounds, ethnicities, and/or life experiences to connect.

Pairing people for one-on-one chats

One-on-one chats are another easy way for people to get to know their colleagues. 

There are lots of approaches you could take to organizing this. From having an employee experience manager who connects people with similar interests, to a chat channel or krowd where people can request meetups, or even having managers play matchmaker.

Team activities

No, I don’t mean those terrible ice breakers that cause everyone to panic because they don’t know what to say, so they pay no attention to what anyone else is saying and it defeats the point of them. Instead, I mean fun activities that encourage teamwork and out-of-the-box thinking.

To find something that will resonate with your team, ask them what they’d like to do. 

Maybe it’s axe throwing, or darts, or archery. Or something that doesn’t involve sharp objects. (I keep getting ads for axe throwing at a new venue nearby, which is why it’s on my mind, in case you were worried about me for a minute.)

Providing opportunities to bond around shared experiences is a standard approach to fostering work friendships.

Book or film club

When we love something, we want to share it with others. Book clubs or film clubs are a great way to share those things with other people. I’ve made many friends from sharing a love of a particular book series, TV show, or film.

You could offer clubs for specific platforms or genres. That way employees know the people in that group are exposed to similar things and can offer other recommendations they may enjoy.

Watercooler chat

Talking about nothing in particular is often underestimated, but it can be an effective way to get to know someone. 

It doesn’t have to happen around a literal watercooler anymore, either. It can be a virtual one, in a digital space that’s designed for thoughts, observations, or anything else that’s unrelated to work.

Beyond collaborating on projects, simply chatting is the way work friendships have always formed.

Pet chat

Our dog is almost always present when I’m on a call because she gets FOMO if I close the door on her. As a result, she usually makes a cameo and says hi to everyone, particularly if she hasn’t met them before. 

Including her is a great ice breaker that puts everyone at ease. 

It’s a nice reminder that, no matter what the topic, we’re all human. And it doesn’t matter what your job is, your pet will never care so long as you can give them attention and food.

Providing a place for people to share about their pets is a great way to give colleagues insight into each others’ personal lives. This type of sharing that extends outside the bounds of the workplace is a great way to support work friendships.

Parenting chat

Parenting is hard. Having people who get it, who are going through it, or who’ve been there, can be key to staying sane. 

Why not put together a parenting affinity group? Or have regular conversations set up for people who want to discuss parenting life with other parents? 

You could take it one step further and have spaces for adoption, fostering, pregnancy, etc. These all come with unique challenges. Knowing you’re not alone when battling them can ease some of the strain and stress involved. This can make not only people’s work-lives easier, but also their home lives.

Health chats/talks

Being ill all the time—or even temporarily—really sucks. And most of the time, we don’t want to bog our colleagues or loved ones down by whining about how we’re feeling. 

Or, we get stuck in a negative cycle about our situation and end up feeling like we’ll never get better.

Having a safe space where employees can talk about their health challenges can really help them connect with people in similar situations, easing some of the emotional burden. 

With the right people in charge, it can encourage a positive atmosphere where employees can seek support and solutions, rather than spiral in their helplessness. 

The atmosphere is key, because long-term health challenges can eat you up inside if you’re not careful. 

But, if you can encourage people to treat each other with kindness and respect, it can be rewarding and insightful. And of course, work friendships can bring both mental and physical health benefits!


These can be really good for meeting new people. A team organizes it, explains the rules, then splits everyone up into small groups of no more than five people. 

Then, everyone gets to share a little about themselves and any challenges they may be facing, before deciding what problem or solution to work on. 

This encourages cooperation between teams, gives employees insight into other departments, and generates ideas that may not have otherwise appeared. Plus, the creation and collaboration process can build work friendships that extend beyond the surface.

Internal networking event

If in doubt, why not set up a good old-fashioned networking event at your HQ? Or somewhere near where many of your employees work?

They don’t have to be huge and expensive to put together (although they can be if you prefer). You don’t even need a speaker if you don’t want one. 

The key is to find somewhere with a comfortable atmosphere, some munchies, and a diverse group of people.


Work friendships are hugely powerful. The more you encourage employees to develop them, the happier they’ll be in their roles. And, the more your business will benefit as a result.

The world of work has changed, leaving many people feeling isolated. Accordingly, we need new ways of building up these connections.

An all-in-one platform like Workrowd gives employees a central place to connect across an array of interests and activities. Plus, real-time analytics make it easy to see what’s driving belonging and work friendships.

If you’re ready to tap into all the benefits that come from a more connected workforce, visit us online or drop us a note at today.


6 reasons why you should hire an employee experience manager

As both the workforce and the workplace continue to change, many organizations find themselves wondering whether they need an employee experience manager.

The employee experience is more complex than ever before, with people working remotely, based in the office, or taking a hybrid approach. You can have employees located anywhere in the world. Plus, you can also have freelancers or consultants filling out your workforce when you need it. 

All of this is a lot for HR teams to juggle and consider. Each situation has different needs and requires different management approaches. 

You also have to factor in employees’ individual needs based on their personal situation. This could include their health, location, neurodiversity, disability, household type, and even their personal preferences. 

The more of these things you factor in, the more likely you are to retain employees. 

However, it all adds up to a lot to manage on top of someone’s existing responsibilities. That’s why it helps to have a dedicated employee experience manager whose sole responsibility is to focus on these things.

77% of job seekers say that employee experience is a deciding factor when considering where to apply. So not investing in yours means you might miss out on the best candidate for a role. This then risks harming your business’s long-term growth.

Let’s take a deeper look at the benefits of having an employee experience manager in the new world of work:

Better customer experience

When it comes to existing employees, 85% of people agree that an improved employee experience, and higher employee engagement, means a better customer experience and higher customer satisfaction. 

When employees are happier and more engaged at work, they’re much more likely to provide a great customer experience. This is true for both new and old customers. It reflects well on your brand, meaning you’re more likely to get high reviews and repeat customers who spread the word about you and your business.

As a result, you get to earn more money, attract more customers, charge more, and grow faster.

Greater sense of belonging

25% of American employees feel they lack a sense of belonging in the workplace. And 40% of employees now feel isolated at work. 

When employees feel this way, their performance suffers and they’re more likely to leave. 

A lot more likely to leave: the turnover risk for someone who feels unhappy at work or like they don’t belong is 50%. How many of your employees can you risk feeling that way?

An employee experience manager prevents this high turnover risk. It’s their job to help employees feel like they do belong. 

They can organize things like employee groups, networking events, individual accomodations, whatever someone needs to feel appreciated.

And they can manage your feedback surveys to spot any problems before they evolve into bigger issues.

Reduced churn rate

As mentioned above, the risk of someone leaving if they’re unhappy at work is 50%.

Every time an employee who doesn’t feel like they belong leaves, it costs you money. You have to hire and train someone new to fill the gap they left behind. 

And if you haven’t fixed the issues the original employee faced, their replacement may not stay all that long either. This same cycle could end up repeating itself just a few months later.

More tailored approach to employees’ individual needs

HR teams are busier than ever before. That means they simply don’t have the time or the head space to take an individualized approach to someone’s needs. 

Having an employee experience manager whose job it is to focus on ensuring everyone can build a work-life they love means it doesn’t add to the stress of other HR team members. It complements the efforts of the larger people team and boosts employee satisfaction.

The more we learn about people and their different ways of working, the more important it is for us to tailor our approaches and our office environment to employees’ individual needs.

Some employees might work better in a busy, open-plan office environment, while others will thrive in silence. 

Not all employees are comfortable asking for what they need. Or, HR managers dealing with certain situations may not know what help is available. Having an employee experience manager who’s knowledgeable about these things is vital to helping workers achieve—and exceed—their potential.

There are so many different needs out there that understanding them all is a full-time job. An employee experience manager can monitor and manage employees’ needs without it distracting from other HR tasks.

Stay competitive

Innovation is moving faster than ever before. You need a highly engaged workforce and a low turnover rate to remain competitive. 

Otherwise, you risk spending too much money on the hiring process and on trying to retain your employees. These are resources you could be spending on growing and staying competitive.

Exceed employees’ expectations

As the world of work continues to change, employees’ expectations of their employers are growing. 

Many employees aren’t just going to accept the status quo anymore. They’re demanding better because they know they deserve it. 

An employee experience manager shows the outside world, and your employees, that you’re dedicated to helping your team achieve their potential and ensuring they’re happy and fulfilled in their roles. 

It also shows you’re a part of the modern world of work and not stuck in the Dark Ages like some businesses still are. 

And it differentiates you from your competitors—particularly if they don’t prioritize their employee experience. 

It could even be the difference between someone choosing to work for your business or going to your competitor.


An employee experience manager helps both you and your employees feel happy, fulfilled, and successful. 

They take the burden off of HR teams who may already be feeling overwhelmed with everything they have to juggle in the ever-changing world of work. 

And they ensure that employees are more productive by providing a better employee experience. This then allows your business to grow and stay competitive. 

Whether you’re considering hiring an employee experience manager or trying to succeed without one, having the right tools is key. With a one-stop shop for all your employee programs, events, announcements, files, calendars, and more, everyone can tap into the best your company has to offer from day one.

Plus, with automated surveys, data tracking, and analytics, you’ll have the power to optimize your employee experience in real-time. Don’t fall behind the pack and lose out on top talent. Visit us online today to learn more, or send us a note at


HR software tools to get you more bang for your buck in 2023

HR software tools can be a huge asset to overworked people teams. Or, they can take up more time than they save you.

The HR software market was valued at more than $15 billion in 2020 and is expected to exceed $33 billion by 2028. There’s a tool for virtually every use case, from tracking employees’ details to payroll to perks.

And it’s no longer just about everyday employee management tools. For every $1 you spend on employee wellness, you get $1.50 in return. The bigger your workforce, the more this adds up.

So, let’s check out some of the HR software tools that can help you drive more value in 2023:

Core HR (personnel tracking)

Life is so much easier when all the information you need is in one place. 

Personnel tracking software enables you to store employees’ names, contact details, and other vital information together. 

Employees can update it when they need to, such as if they change addresses. 

If there’s something you need to change for a group of employees, such as when you move offices, it can be done with a few clicks instead of manually typing everything into a spreadsheet.

Time and attendance

If you need to track how long projects take for billable hours, or how long employees spend working for you, time tracking software can make things a lot easier.

Employees click a button to start and stop, then it works out how long projects take or how long they’re clocked in for. This helps you make more informed decisions about time frames and pricing for future projects.


Payroll can be hugely complicated and time-consuming to manage. 

You can use payroll software to automate payments, benefits, taxes, and more. This enables you to focus on other areas of your business, safe in the knowledge your finances are handled efficiently.

Employee self-service/knowledge hub 

A new employee can have lots of questions. Even long-term employees can have questions if you’ve got a complicated product or have implemented something new. 

Having a one-stop shop where they can find everything they need to know about your products or services, how to do stuff, and why things happen a certain way, can ensure they get the answers they need when they need them. 

It’s much quicker than asking in a group chat thread or reaching out to a colleague directly. And it avoids anyone feeling awkward for asking basic questions.

Benefits administration

From healthcare to discounts, benefits can play a huge part in your employee experience, as well as in talent attraction and retention. 

Using HR software tools to manage employee benefits automates the process, making it easier to enroll people in programs and allowing them to see what they have access to.

Recognition and rewards

A little recognition goes a long way. It could be anything from a virtual high-five to more substantial rewards like brand discounts or goodies. Keeping them all in one place using HR software tools means employees won’t miss out because they didn’t know you offered certain perks.

Performance review

Using HR software tools to track performance reviews gives you somewhere to store what everyone has said in the past, and holds people accountable to their performance goals. It also gives them a place to track how well they’re doing in relation to their goals.

This makes future reviews easier because everything from previous reviews is documented in one place.

Applicant tracking

Some jobs can get hundreds, or even thousands, of applicants. Using applicant tracking software keeps everyone’s details in one place. 

Certain systems can also vet applicants’ resumes for you before a hiring manager looks at them. This reduces the admin burden, although keep in mind it can introduce another layer of bias.

Learning management

94% of the 3 to 4.5 million Americans who leave their jobs every month would stay if their employer offered them more long-term learning opportunities. 

Learning management software is a low-cost way to help employees grow skills that are relevant to their role and industry, allowing them to learn what they need at their own pace.


As mentioned above, the ability to learn and grow is a huge part of why someone stays or leaves a company. 

Coaching software allows your coaches to track what they’ve worked on with their students, schedule appointments, share resources, and more.

Employee experience management

Only 16% of businesses use technology to track the progress and engagement of their employees. But knowing how your employees really feel is key to retention. Engaged employees are happier employees, after all.

Employee experience management software enables you to send out pulse surveys, gauging how employees feel in the moment. You can then act on the results to improve situations or fix any problems before they interfere with your business or cause you to lose employees.

No-code customized tool builders

Not everyone knows—or wants to know—how to write code. 

No-code customized tool builders enable employees to design what they want without needing to learn how to write code first. They can simply drag and drop elements where they want them to go. This saves countless hours and can reduce development costs, too.


Research by the Brandon Hall Group found that a great employee onboarding process might increase retention by as much as 82%

And a more organized onboarding process results in a 60% increase in yearly revenue.

HR software tools focused on onboarding help you lay out everything an employee needs to know when they join your company. You can then pace it so that they don’t feel bored or overwhelmed.

AI assistants to answer employee questions

AI is particularly useful for onboarding employees and can save other team members a lot of time when it comes to FAQs. 

To keep it personal, you can offer people the option to discuss things further with a colleague if the answers they get need more explanation.


Effective task management can play a huge role in how productive employees are, whatever size your team is.

You can create Kanban boards, calendars, Gantt charts, or another form of tracking in most productivity tools. 

They’re often fully customizable to you and your needs. That means you can break down the tasks involved in a project, assign them to different people, and check whether they’re done or need to be worked on.

Internal talent/skills marketplace

Being able to connect people with relevant skills to another person or team within your business that needs them means you can solve problems sooner. It also streamlines the process of finding out who can help with something.


There are so many forms of HR software tools out there that can help you manage your business better. This list should give you a solid place to start, but you’ll need to identify what your organization truly needs.

For instance, you may need a better way of keeping everyone connected and ensuring your employee programs and events are delivering results. In that case, a central hub with all your offerings, complete with real-time analytics, can help.

If you’d like to learn more about these types of HR software tools, we here at Workrowd would be happy to chat. Our platform makes it easy for every employee to tap into the things that can drive real value for them. Drop us a note at to learn more.


6 benefits of employee retention that may surprise you

The Great Resignation made everyone painfully aware of the costs of turnover. While the financial impact is certainly significant, the benefits of employee retention extend far beyond your organization’s bank account.

According to the Job Openings and Labor Turnover Survey, 3 to 4.5 million US employees leave their jobs every month.

Even if you’re able to replace these leavers quickly, new employees take an average of eight months to hit full productivity. 

And let’s not forget that’s an average—for more technical roles or products, this will take longer.

It’s easy to focus on the downsides of turnover, but instead we’re going to look on the bright side. So what are the benefits of employee retention? Some of them may surprise you…

Save money 

Of course, we had to start here. Hiring is expensive, which means the more you have to do it, the less money you have to spend elsewhere.

It’s not just that, though. It’s all the time it takes for your new hire to get up to speed. They’re starting at a lower level of productivity than the person they replaced, which means they’re not earning you as much money.

And other team members are bringing in less, too, because they’re spending time training their new colleague. Not to mention all the money you had to spend on the recruitment process to hire that person in the first place.

When employees stay, you save on hiring costs and training costs. And this money can be re-invested in other areas of your business, like expansion, new technology, or further increasing employees’ skills so that they stay even longer.

More workplace friendships

In 1985, 50% of US employees had a workplace bestie. Gallup found that it’s now down to just 20%.

Despite this, 46% of workers believe that friends at work are important to their happiness. Having a best friend at work also results in a 36% reduction in safety incidents, 7% more engaged customers, and 12% higher profit.

Plus, there are the additional benefits to employee mental and physical wellbeing, which extend far beyond your business and long into workers’ futures, too.

If there’s frequent turnover at your organization, there will be fewer friendships and you’ll see the impact across the organization. What’s more, the bonds that do form may be weaker since people only stay for a short time.

Strengthened workplace relationships that lead to better business outcomes is one of the most frequently overlooked benefits of employee retention.

Higher morale

A few years ago, I took a job somewhere working for someone I knew. 

In the first week, a few people from different departments were let go, but we assumed our team was fine.

We were very, very wrong.

By the end of my second week there, the person who’d hired me had been let go, too.

So had several more people.

There was a revolving door of employees, leading to low morale and output. Nobody wanted to be there, but no one really saw a way out, either.

Every time someone was fired—often with little to no explanation—we all looked around, wondering who’d be next. Was it us?

Nobody felt able to speak out. Morale, mood, and confidence were all pretty low. All because we worked in an environment defined by fear.

When employees feel safe, they stay for longer, and—surprise surprise—they’re happier doing their jobs, too!

Better customer experience

Look after your employees and they’ll look after your customers, as Richard Branson famously said.

When your employees are happy, they’re more likely to want to make your customers happy, too. 

When they hate their jobs, they’re going to go through the motions and do little to nothing else to uplift the people they deal with. 

Moods of any kind are contagious, which means happy employees are more likely to leave your customers smiling, too.

This has the opposite effect as well, though. If someone is in a bad mood because of their job, they could take that out on a customer.

A couple of years ago, I was looking to update my phone contract. I called my carrier and shared with them some cheaper deals I’d found with competitors. 

Despite having been this company’s customer for over a decade, the person I spoke to insisted they had the best coverage in the country (they didn’t) and that they couldn’t offer a cheaper rate (they’d done it before…). 

And when I said I wanted to leave, he told me the wrong process.

While I had dealt with far nicer people from the same company in my ten years as their customer, it’s that experience that sticks out to me and caused me to hang up on him and jump to another provider ten minutes later.

One of the benefits of employee retention is that the effort you put into retaining folks will show up in their performance. It will create a self-reinforcing process: when you make your employees happy, they’ll make your customers happy. Obviously, that should then make you happy!

Better reviews

Since happier employees provide better customer service, is it any wonder that when employees stick around customers leave more complimentary reviews?

This has a ripple effect on your business, leading to more prospects and happier customers.

Most people research businesses before contacting them these days, which means the more positive reviews you have, the better.

How employees deal with customers is often one of the things highlighted in reviews, too. So you want them to leave a lasting, positive impression on the customer and anyone reading their review.

Growing internal knowledge and skills

Don’t underestimate the value of internal knowledge and skills, particularly in businesses with steep learning curves. 

The more complicated your infrastructure is, the longer it takes someone to understand it all. 

When employees stick around, they can train new people in how it works and hopefully get them up to speed faster. 

Their deeper understanding also means they can help you find solutions faster, saving you even more time and money.

A growing institutional knowledge base is one of the most important benefits of employee retention in today’s competitive market.


The benefits of employee retention are virtually endless; there’s very little downside to retaining your top talent.

They have brand knowledge that will take time for a new person to learn. This knowledge can be the difference between solving a problem right away, or spending days, weeks, or even months scratching their head.

There’s also the impact it has on employee morale. When employees feel happy and safe in their roles, it rubs off on their colleagues and everyone works harder and collaborates better.

If you want to tap more deeply into the benefits of employee retention at your organization, consider incorporating some helpful tools. By ensuring every one of your team members can get fully immersed in all your employee offerings from day one, Workrowd makes it easy to drive retention and track what’s working.

Visit us online or send us a note at to learn more. We love making employees happy just as much as you do.


Upgrade your employee experience survey with these 7 tips

The employee experience survey has become a pretty standard tool for people teams in recent years. Many companies now send a giant, all-encompassing engagement survey once or twice per year. 

However, this strategy isn’t effective anymore, and for a lot of organizations, it never was. To stay competitive, you need to switch up your approach.

If you’re not convinced, just consider the facts. There’s a huge disparity between how employees view these surveys and what managers think.

48% of senior managers find surveys highly valuable, yet 45% of employees feel they have little to no value. 

52% of senior managers think surveys provide a very accurate assessment, while 48% of employees say they don’t. 

Which explains why 29% of employees think they’re pointless and only 1/5 of them believe their manager would act on concerns raised in an employee experience survey. They’re probably right; managers estimate they only spend 2-5 days per year on activities relating to their annual engagement survey.

Which kind of makes you wonder: what’s the point?

And is there a better alternative?

Here are some ways to get more value out of your employee experience survey.

Minimize admin work 

A quarter of managers see employee experience surveys as a box-checking exercise. 

This is why minimizing how much admin work they have to do is key. If they don’t view your employee experience survey as useful, they’re never going to take the responses seriously.

This means nothing will change, which brings us back to the question above. What’s the point if there’s no difference between before and after your employee experience survey?

Embrace automated data collection and analysis

When you have an automated process to distribute your employee experience survey and analyze the data coming in, everything becomes easier. Being able to ‘set it and forget it’ frees up more time to review the results. 

Not only that, but it becomes easier to make changes in response to the data. Team members can see everything they need to know at a glance, so there’s no question about where to focus.

And doesn’t everyone want to spend more of their time making a difference rather than staring at spreadsheets?

Track the impact of your employee groups, programs, and events

Investing time and money into employee initiatives is a waste if you can’t measure the impact they have. That’s why it’s so important to monitor their results. Unfortunately, many organizations gloss over or completely skip this topic in their employee experience survey.

When you have up-to-date data measuring how your groups, programs, and events are performing, you can make the most of your energy and budget. What’s more, using this data to optimize your employee experience can help you make big strides on retention and engagement.

Shorten the time between surveying and changes happening

When managers have lots of answers to read, then analyze, it can take a really long time. It’s no wonder 27% of managers never go through them at all – it takes too long!

By automating the analysis piece, managers can skip right to acting on the results. This then becomes a self-reinforcing cycle. Because changes were made in response to their input, employees will be more likely to complete future surveys.

No one wants to wait a year to see whether their voice was heard. Shortening the timeline reduces frustrations, and helps everyone feel more valued and engaged.

Make it easier and quicker to fill in

Think about the last time a brand you love sent you a customer feedback survey. Wanting to help out, you clicked it, only to find it was really long. By the end, you’d stopped typing the in-depth answers they were looking for, if you finished it at all.

The abandonment rate for surveys that take more than 7-8 minutes to fill in is 20%. And only 30% of employees actually fill in surveys. Which isn’t great if you want to get a complete picture of what’s happening in your workforce.

It makes sense, though. Our attention spans are short, and we don’t have that much time. Our working days are filled with, well, work. It’s much easier to find time to complete a short, well-designed survey, than a long, hard to follow one.

For example, Workrowd’s automated feedback questionnaires typically take 2-3 minutes to complete and ask just 5-10 questions.

Sending them out automatically after events and program sessions means data gets collected regularly, while brief pulse surveys help complete the picture. Speaking of which…

Spread out your opportunities to collect data

Things can change quickly when you’re in business, especially in the digital age. 

So, if you’re only collecting data once in a blue moon (which is about every 2-3 years), you’re not going to get accurate insight into how your employees feel. Especially when some employees won’t stick around that long, partially because their input isn’t valued.

Employees want to feel respected. Regularly collecting information on their experience at work is one way you can show them that you really are listening, not treating surveys as a box-checking exercise.

You don’t want to be bothering people every week, obviously, but the shorter the surveys, and the easier they are to fill in, the more often you can send them without employees feeling annoyed or interrupted. 

And you’ll get more relevant, timely data as a result. This also prevents problems from lingering, as you’re more likely to notice them as they appear.

Combining data from a short employee experience survey with feedback from recent events and activities can give you the insight you need to succeed in today’s tight talent market.

Use it to inspire new ideas

It’s all very well and good sending an employee experience survey, but if you’re not doing anything with the feedback, it can easily backfire. As mentioned above, you’ll see low participation, and people may even leave if their input is repeatedly ignored.

Even if what people come back with is uncomfortable to hear, it’s important to listen. You can use the feedback to improve systems that aren’t working, look for ways you can embrace and encourage deeper inclusion, and highlight good things happening within your business.


Revamping your employee experience survey strategy can help you identify ways to improve. It can also show you where you should be celebrating how great your staff and business are.

If reimagining your relationship with your employee experience survey is of interest to you this year, send us a note at Our lightweight tools automate the process of collecting employee experience data, then lay the results out for you in readable, real-time dashboards.

Don’t waste your time creating and promoting another long survey this year, only to have to slog through overwhelming piles of data. Do yourself a favor and take advantage of Workrowd’s tool suite to make your life easier and delight employees across your organization.


Boost employee satisfaction in 2023 with these 9 strategies

Recent findings show that only 21.6% of office-based workers are happy with their work environments. That’s compared to 28.3% of hybrid employees, and 35.4% of people who are fully remote. Even for this last group, the rate of employee satisfaction remains low.

But it gets worse.

Just 17.1% of in-office employees are happy with their work-life balance, compared to 25.1% of hybrid workers and 33.2% of remote employees.


If you’re looking to boost employee satisfaction in 2023, look no further. These tips will help your employees feel more satisfied in their roles regardless of your business size.

Send an employee experience survey

Employee experience surveys help you identify issues impacting team members.

How do they feel about what’s happening in your business? What’s their day-to-day experience? What improvements would they like to see?

The more often you send them, the more useful the results will be (as long as you keep them short!).

And, if you automate the process of analyzing the data, you can take action sooner, too.

For example, a tool like Workrowd sends short feedback requests after every event or session your company organizes, along with quick, intermittent pulse surveys. The software combines this with activity tracking and usage data (e.g. RSVPs) to give you real-time dashboards showing employee satisfaction levels.

Make them feel included in discussions and developments

When big changes happen within a business, employees are often the last to know. This can lead to them feeling betrayed, let down, or invisible, even though they’re the ones the changes affect the most.

Being transparent about what’s happening, whether it’s good or bad, helps them feel included.

Even if you don’t take every piece of their feedback, ensuring they have a voice shows you value them and their contributions to the organization.

Give employees the chance to be themselves

Four out of five employed Americans report that they feel seen at work for who they really are, rather than just a stereotype. However, this number is heavily skewed by the fact that 93% of white men agreed with this statement. In contrast, only 73% of BIPOC women feel the same.

Similarly, LGBTQ+ employees rank where they work 6% lower than non-LGBTQ+ peers. Transgender employees rate their employee experience the lowest, at just 3.43 out of 5.

Many employees from underrepresented communities feel the need to hide, mask, or code-switch in the workplace. It’s exhausting and an additional source of stress.

To improve this result at your company, you need an open culture. One where employees feel comfortable being themselves, whatever their background. One where people aren’t assumed to be one thing or another, and are accepted for who they actually are.

As a leader, it’s your job to set that example. Learn how to be a real ally. Share your experiences and get involved. 

The more you show that you really do care, the more likely your employees will be to feel comfortable.

Encourage workplace friendships

60% of employees believe their colleagues make the biggest difference to their workplace happiness. That means if you’re not facilitating coworker relationships, you’re missing out on a huge opportunity to increase employee satisfaction.

It’s not just about forced socializing within a team. It’s also about helping employees find people with similar interests they can connect with. This makes them feel like they belong in the workplace and increases the likelihood they’ll stay.

Set clear career paths

Telling an employee they deserve a promotion is one thing. Creating a path to that promotion shows you’re serious about them progressing in their role.

A vague plan is unlikely to ever happen because nobody knows what steps they need to take to get there. It’s also easier to forget.

A clear path, meanwhile, shows them you value them and want to keep their skills and knowledge on the team.

Offer mentoring opportunities

Sometimes an employee needs a little guidance to help them get to the next step in their career. Mentoring is a great way to help them achieve this because they can learn from someone who’s been in a similar situation.

Being a mentor offers a lot of benefits, too. It’s a way for people to give back to their colleagues, build confidence, reinforce knowledge, and feel good about helping someone.

Make breaks a priority, not an afterthought or reward

Breaks shouldn’t be treated as a reward for achieving something. They should be a vital part of getting things done!

The longer we work without a break, the more our productivity and ability to concentrate suffers.

Even a quick, 40-second micro-break helps us recharge and perform better in our roles. 40 seconds!

Ideally, it’s best to take longer than that a few times a day, though. You can’t eat your lunch or drink a coffee in 40 seconds.

Ensuring employees eat their lunch away from their desk is one way for them to get a longer break. Or they could go for a walk to a local park, play with a pet, or read a book. Anything that’s not work-related can help clear their head and increase employee satisfaction.

Reward them

A little reward goes a long way. It doesn’t have to be anything big, or even something that holds monetary value. 

A simple and genuine ‘thank you’ when someone’s done a great job can have a major impact on employee satisfaction.

Grow creative skills

The more creativity and control we have in a role, the happier we’re likely to be. These things can only happen in a supportive, inclusive environment. They’re like muscles; the more someone uses them, the better they get at doing so. 

If someone has never experienced control in a role before, they’re going to need some guidance to help them manage that control. 

If they’re not used to their ideas being accepted and encouraged, it’ll take time for their ability to generate ideas to develop. 

Walking meetings are a good way to get the mind and body going, and can lead to more ideas and better conclusions, too. 

As there’s often a set duration or path for a meeting, it can help attendees stay on track and come to better solutions at the end, too.

And, since you’re not talking face-to-face like you would in a meeting room, it can feel less confrontational, making it easier to talk about more challenging topics.


A little bit of support can make a big difference when it comes to employee satisfaction. This could come in the form of changing how you communicate with employees, offering more opportunities to grow their skills, or letting them do something good for themselves and their community.

In order to effectively increase employee satisfaction over time, you need the right tools. Workrowd makes it easy to connect every team member to the best your organization has to offer, no matter where or when they work. Plus, with real-time analytics, you’ll always know where you can improve.

If you want to do more in less time this year, send us a note at Our lightweight tool suite is a snap to set up, and will have you on the road to higher employee satisfaction in no time.


9 indicators of successful employee engagement programs

Check out part 1 of this post covering signs your employee engagement programs need a makeover HERE. When you’re running successful employee engagement programs, it can have huge benefits for your business. In the new world of work, these efforts that used to be ‘nice to haves’ have quickly become ‘need to haves’.

But what makes for successful employee engagement programs? And how do you know whether yours are driving results? Here are some things to look out for:

Employees want to join in

When employees want to be a part of your programs, it’s a really good sign. It means they feel like your programs could make a difference to their lives, either personally or professionally.

Another sign of successful employee engagement programs is when people share their enthusiasm with their colleagues. This excitement is contagious and can spread the word without you needing to do as much promotion.

The more everyone talks about the benefits of participating, the more employees you’ll have who want to join in. People don’t like to feel like they’re missing out and will want to experience the benefits, too.

Everyone has a community where they belong

72% of employees feel lonely at least once per month. The same percentage of remote workers feel lonelier than they did when they worked in an office.

As well as being a sad statistic, the truth is that it’s also scary and dangerous. Loneliness is bad for our mental and physical health. It causes everything from anxiety, to a weakened immune system, to an increased risk of heart disease and diabetes.

Most people probably won’t admit to their colleagues that they feel this way. They may not even realize the impact their loneliness could have on their long-term health.

Even without these discussions or this awareness though, successful employee engagement programs help mitigate workplace loneliness. People can find colleagues nearby to chat over coffee with; pet sit so that they can travel more; or co-work together in a local space. 

All these things help employees feel more connected to their teammates and organization, reducing the detrimental impacts of loneliness.

Employee program leaders aren’t drowning in admin work

There may be some people out there who like admin work (I’m not one of them). Regardless, there’s no denying how much it can eat into your time and mean you produce less as a result.

Reducing admin time for employee program leaders gives them more time and energy for their daily tasks while still championing engagement. With the right tools, they can do more in less time, and avoid burning out.

So instead of manually sending reminders about the next event, they can plan interesting discussions, connect with other engagement leaders, or get to know participants better. When tedious, time-consuming tasks are automated, it’s much easier to build successful employee engagement programs.

There’s a clear transition process in place

It’s common when a program or group leader leaves for things to fall apart. A successful employee engagement programs management solution means this doesn’t happen. It ensures there are already steps in place to facilitate a handover, and to make it as seamless as possible.

One thing you can do to help with this is create a list of potential leaders to step in when someone leaves. Or, you could always have a deputy leader who’s the natural next person to fill the position.

Whomever takes over needs to know where all the files are and have permission to access/edit them.

They also need access to any policies or documents which explain how the program or group operates. That way, they’ll know what’s expected of them as a leader and of group members, and can update things if/when required.

Having a central repository can go a long way towards helping you build successful employee engagement programs. That way, leaders, participants, and executives all know exactly where to look when they need something.

Every aspect is intuitive and user-friendly

The most important thing about a great user experience is that it just works. It’s so perfectly organized and logical that people barely have to think about it.

This is sometimes easier said than done, but when employees know where to find the latest information, they can log in to get what they want, maybe find something else that’s also of interest to them, then continue with their day.

It’s simple, it’s intuitive, and it allows them to make the most of your successful employee engagement programs with the least amount of effort.

What’s more, it doesn’t interrupt them. Rather than receiving emails and chat notifications about a free fitness class while trying to focus on a big project, they can learn what’s happening when it’s convenient for them.

They offer people opportunities to develop their skills

Many employees are always on the lookout for ways to improve their skills, grow in their roles, and advance their careers. If they don’t feel they can do that at your organization, they’re more likely to leave.

Successful employee engagement programs provide team members who want to grow their skills access to relevant training. They can also connect them to mentors or coaches. 

They improve communication

When you encourage employees to interact with people from other areas of the business, it can improve relationships between different departments. 

This makes collaboration much easier. It also helps prevent us vs. them mentalities and myths that can occur between different departments.

Successful employee engagement programs build cross-team links that ensure your business can stay agile and competitive.

You can track their effectiveness

If you want successful employee engagement programs, it’s important to be able to track their effectiveness. That’s how you know what you’re doing is benefitting your business and your staff. 

Without any trackable metrics, your programs could be a huge waste of time and money. You wouldn’t know it, though, because you would have no way of measuring.

With metrics, you can clearly see what’s working and what isn’t. It’s important that you’re pulling information from a variety of sources and at different points in time. Relying on a once or twice yearly engagement survey won’t get you the data you need.

With automated, real-time analytics, you always know which programs are driving results, and which need some extra support. You can then use that information to make more informed decisions and maximize your ROI.

They benefit your business

The most successful employee engagement programs benefit businesses in ways both big and small. 

They lead to employees being happier and more productive because they feel like you care about them beyond daily workplace activities. It’s a reciprocal relationship. And the more you foster that relationship, the more success you’ll both experience.

If you’re interested in building more successful employee engagement programs this year, Workrowd can help. With a one-stop shop for marketing, managing, and measuring all of your programs, groups, and events, everything you need is right at your fingertips.

Send us a note at to learn more. We’d love to discuss how some easy-to-implement tools can take your employee engagement programs to the next level in 2023.